Enhancing Dr. App Onboarding

During my Sr. UX /UI design tenure with zeuron.ai, I redesigned the onboarding process for the Dr. Physio app. The goal was to improve user retention and satisfaction by creating a more intuitive and engaging onboarding experience. FitLife is a fitness tracking app that helps users monitor their activities and progress.

Role: UX & UI design

Tools: Figma, Anima, Spline

Team: 1 product designer, a developer, a data scientist, a physiotherapist therapist, a Neuro Scientist and a UX researcher

Timeline: 4 months (January 2023 - April 2023)

PROBLEM STATEMENT

The problem

The existing patient onboarding process in therapy centres was confusing and cumbersome, leading to mistakes, incomplete information, using physical forms and also to user frustration. Users struggled to navigate the app, understand its features, and set up their profiles, which negatively impacted patient data management and overall workflow of the management .

Exploration

This flowchart illustrates the steps a user takes during the onboarding process, from initial app download to completing the onboarding tutorial and accessing the main app features.

Success metrics

Retention Rate: Increase the percentage of users who complete the onboarding process.

01

User Satisfaction: Improve user satisfaction scores from post-onboarding surveys.

02

Feature Adoption: Track the usage of key features post-onboarding.

03

Surveys

Conducted surveys with current and new FitLife app users, including fitness enthusiasts, casual users, and beginners, to understand onboarding issues and identify improvement opportunities.

70%

User confusion

70% of surveyed users reported feeling confused and disoriented during the onboarding process, indicating a need for a clearer and more intuitive introduction.

50%

Drop-off rate

50% of users abandoned the onboarding process before completion, underscoring the urgency to streamline and simplify the flow.

85 %

Feature overloaded

85% of users felt overwhelmed by the number of features presented at once, suggesting a need to prioritize and stagger feature introductions for better user comprehension and engagement.

Competitor Research

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Strength

- Comprehensive tracking - User-friendly onboarding

Weakness

- Limited social features - Basic wearable integration

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Item Title

- Personalized workout plans - Intuitive navigation

Item Title

- Limited wearable integration - Moderate social features

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Item Title

- Strong community engagement - Extensive device integration

Item Title

- Overwhelming for beginners - Feature overload

User Flow

This flowchart illustrates the steps a user takes during the onboarding process, from initial app download to completing the onboarding tutorial and accessing the main app features.

EXPLORATION ONE

Add a Title

Strength

- Comprehensive tracking - User-friendly onboarding

Weakness

- Limited social features - Basic wearable integration

EXPLORATION ONE

Add a Title

Strength

- Comprehensive tracking - User-friendly onboarding

Weakness

- Limited social features - Basic wearable integration

EXPLORATION ONE

Add a Title

Strength

- Comprehensive tracking - User-friendly onboarding

Weakness

- Limited social features - Basic wearable integration

EXPLORATION ONE

Add a Title

Strength

- Comprehensive tracking - User-friendly onboarding

Weakness

- Limited social features - Basic wearable integration

User Flow

This flowchart illustrates the steps a user takes during the onboarding process, from initial app download to completing the onboarding tutorial and accessing the main app features.

User Flow

This flowchart illustrates the steps a user takes during the onboarding process, from initial app download to completing the onboarding tutorial and accessing the main app features.

Exploration

This flowchart illustrates the steps a user takes during the onboarding process, from initial app download to completing the onboarding tutorial and accessing the main app features.

Exploration

This flowchart illustrates the steps a user takes during the onboarding process, from initial app download to completing the onboarding tutorial and accessing the main app features.

Note Taking

The existing patient onboarding process is currently managed by the head therapist using a manual note-taking method, with records kept in physical files. This approach results in low accessibility, frequent information gaps, and challenges in retrieving patient data efficiently.

Handoff communication

Handoff communication lacks effective documentation, making it difficult to manage patient data, track progress, and share details with off-site doctors. Manual handling leads to information gaps and inefficiencies.

Progress note

Time-Consuming: Detailed documentation slows onboarding.
Incomplete Overview: Misses holistic patient details.
Poor Accessibility: Difficult to access and share information.